Return Policy

At Automobile Chief, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our hassle-free return policy allows you to return or exchange items with ease. Below, you will find detailed information about our return and exchange process.

30-Day Free Return Policy

• Eligibility: You may return any product purchased from Automobile Chief within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required to process your return. This helps us verify your order and ensure a smooth return process.

How to Initiate a Return

1. Contact Customer Service: To start a return, please contact our customer service team at aftersale@automobilechief.com or call us at +44 (793) 491 6181. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s).
3. Prepare Your Package: Securely pack the item(s) in the original packaging, including all accessories, manuals, and parts. Clearly write the RA number on the outside of the package.
4. Shipping Your Return: Ship the package using a trackable shipping method. We recommend retaining the tracking number until your return is fully processed. Automobile Chief is not responsible for items lost or damaged during return shipping.

Return Shipping Costs

• Free Return Shipping: We offer free return shipping on all eligible returns within the USA. A prepaid shipping label will be provided to you once your return is authorized.
• International Returns: At this time, we do not offer free return shipping for international orders. Customers are responsible for return shipping costs on international returns.

Refunds

• Processing Time: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. This process typically takes 3-5 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account after it has been processed.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

• Exchange Process: If you would like to exchange an item, please follow the return process outlined above and indicate that you wish to exchange the item. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you at no additional cost.
• Availability: Exchanges are subject to product availability. If the requested item is not available, a refund will be issued instead.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Items marked as final sale
• Custom or personalized products

Damaged or Defective Items

• Inspection: If you receive a damaged or defective item, please contact us within 48 hours of delivery. Retain all packaging materials and the damaged item for inspection.
• Resolution: We will arrange for a replacement or refund at no additional cost to you. Our goal is to resolve the issue as quickly and efficiently as possible.

Contact Us

If you have any questions or need further assistance with your return or exchange, please do not hesitate to contact us:

• Email: aftersale@automobilechief.com or sales@automobilechief.com
• Phone: +44 (793) 491 6181
• Address: 1301 Ave T, Grand Prairie, TX, 75050

Thank you for choosing Automobile Chief. We value your business and are committed to providing you with the best possible shopping experience.