Shipping Policy

At Automobile Chief, we strive to provide a seamless and efficient shipping experience for our customers. Below, you will find detailed information about our shipping policies, including processing times, shipping methods, costs, and other important information.

Processing Times

• Order Processing: Once your order is placed, our team works diligently to process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This email will contain your order number and a summary of the items purchased.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

• Standard Shipping: Free delivery within the USA, with an estimated delivery time of 4-7 business days.
• Expedited Shipping: For an additional fee, you can choose expedited shipping, which typically delivers within 2-3 business days.
• Overnight Shipping: For urgent orders, we offer overnight shipping at an additional cost, with delivery on the next business day.

Shipping Costs

• Free Standard Shipping: We offer free standard shipping on all orders within the USA.
• Expedited and Overnight Shipping: Shipping costs for expedited and overnight options will be calculated at checkout based on the destination and the weight of the items.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
• If you have any issues with tracking your order, please contact our customer service team at aftersale@automobilechief.com for assistance.

Shipping Destinations

• United States: We ship to all 50 states, including Alaska and Hawaii. Please note that delivery times to Alaska and Hawaii may be slightly longer.
• International Shipping: At this time, we do not offer international shipping. We are working on expanding our shipping options and hope to serve international customers in the near future.

Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information when placing your order. This includes your full address, apartment or suite number (if applicable), and a valid phone number. Automobile Chief is not responsible for delays or misdeliveries resulting from incorrect or incomplete address information.

Delivery Issues

• Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
• Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery. We will arrange for a replacement or refund as quickly as possible.

Returns and Exchanges

• 30-Day Free Return Policy: We offer a 30-day free return policy on all products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Return Policy for more details.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us:

• Email: aftersale@automobilechief.com or sales@automobilechief.com
• Phone: +44 (793) 491 6181
• Address: 1301 Ave T, Grand Prairie, TX, 75050

Thank you for choosing Automobile Chief. We are committed to providing you with the best possible shopping experience and look forward to serving you.